1. Summarize the steps to having a successful crucial conversation as presented in the Crucial

1. Summarize the steps to having a successful crucial conversation as presented in the Crucial Conversations video (separate key components into different paragraphs). 2. Relate a minimum of two of the steps to having a crucial conversation in the video to a minimum of two concepts described in the Williams text, MGMT.  Concepts from the Williams text, MGMT, must be cited using APA formatted in-text citations. 3. Which 1-2 steps, if applied, would enhance your current or future managerial skills?  How? 4. Which 1 habit can you apply immediately?  What results would you expect? video link: https://youtu.be/EFaXx3pgaxM

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