Briefly review the external analysis and service area structural analysis.

Please use the Case study as a reference. For the Two pages, Cover page and reference are not included.
Internal AnalysisA. Complete the Process for Internal Analysis1. Briefly review the external analysis and service area structural analysis2. Organize the Internal Analysis Process-Using the Value ChainRefer to Exhibit 4-2 p. 126 and Exhibit 4-3 pp. 127-129a. Service Deliveryi. Pre-Serviceii. Point of Serviceiii. After Serviceb. Support Activitiesi. Organizational Cultureii. Organizational Structure7iii. Strategic Resources3. Identify Organizational Strengths and Weaknessesa. Using the value chain components determine the value creating strengths and value-reducing weaknesses (Refer to Exhibit 4-4 example-pp.140-141)