Explain in detail how Ms. Garcia could shape and influence Riverbend’s organization culture so that it helps lead physicians and employees to achieve the patient experience goal.

I have uploaded a mini-case study named Riverbend Orthopedics, along with a few pages of the chapter that can assist with the paper. Here are the 2 questions that have to be answered.1. To help Riverbend achieve its goal, identify at least five “values. norms, guiding beliefs, and understandings” that should be taught to and shared by Riverbend staff.2. Explain in detail how Ms. Garcia could shape and influence Riverbend’s organization culture so that it helps lead physicians and employees to achieve the patient experience goal.