healthcare quality

For this week discuss how the patient experience has evolved over time? Provide examples from the readings and other sources to support your disussion.
Readings:
https://www.researchgate.net/publication/10963738_A_Hospitalization_from_Hell_A_Patient’s_Perspective_on_Quality
https://www.researchgate.net/publication/24439194_What_’Patient-Centered’_Should_Mean_Confessions_Of_An_Extremist
https://patientengagementhit.com/news/what-is-different-between-patient-experience-satisfaction