New Works 08/09

Work #1:
Review the material on routers.
It is sometimes said that information extracted from a router or switch does not necessarily provide specific evidence of a particular crime. What is meant by that?  If true, what then is the most useful information collected from these devices in an investigation?
Write and post your answer.
Post between 200 and 300 words.

Work #2:
Think about a good or bad service experience that you have had. Briefly describe the experience. What factors contributed to this experience? What changes could have been made to make this an even better service experience? Why is service marketing important?